Order Processing: Your order will be shipped 2-5 business days upon receipt of the payment (business days do NOT include weekends or holidays!).
For orders ship to Canada & USA: It will reach most of the destination within 4 – 10 business days. Cities like Hawaii or Alaska will take longer time. If you need it urgently we can give you a special quote by sending via DHL. Thank you.
For orders shipping outside of Canada or US: GOOD NEWS now we can ship via DHL and other express courier. Typically international orders do get delivered within 7-10 business days, however your package may be delayed by customs. Note we do not offer mail by surface anymore. If you have problem input the order, please email us let us know. Thank you!
We want our customers to be completely satisfied with our products. We are happy to refund or exchange any product that does not meet with your satisfaction.
Simply return the merchandise to us for a prompt, courteous replacement, exchange or full refund within 15 days of receipt. We will refund the purchase price of the merchandise plus any taxes you were charged. The refund will be processed in the manner in which you paid. Please send a copy of the packing slip and circle the item you are returning. In order to continue to improve our services, we would like to ask you to indicate the reason for your return. If you are exchanging an item for another, we will refund any difference in the amount paid. If you are exchanging for a higher price item, please indicate the credit card you would like charged.
Please send your return to the address below:
We do apologize, but shipping charges and return shipping will not be refunded unless the return is a result of our error or the merchandise was damaged in shipping. The actual shipping charge will be automatically billed to your account if the customer is not picking up the order from the depot due to unsuccessful delivery attempts, and causing the products being shipping back after the limited holding period